Terms of service

Welcome to Sheldonn.io! By using our website and services, you agree to comply with these Terms and Conditions (“T&Cs”). Please review them carefully before proceeding.

1. Acceptance of T&Cs

   By accessing or using Sheldonn.io, you acknowledge that you have read and agree to these T&Cs. If you do not agree, please refrain from using our services.

2. Description of the Service

   Sheldonn.io provides tools to unify, analyze, and derive actionable insights from customer feedback and related data. These services are designed to help teams better understand customer needs and link insights to business outcomes. Clients can access different subscription plans tailored to their needs, detailed on our website. By subscribing, you agree to the automatic renewal of your subscription on a monthly basis unless canceled under the conditions described in these T&Cs. We are committed to providing high levels of availability and customer support. For assistance, you can contact our support team via email at giorgio@sheldonn.com

3. Pricing and Payment

   Sheldonn.io offers various subscription plans, with pricing displayed on our website. By subscribing, you authorize us to charge your selected payment method on a recurring basis.

4. Cancellation

   You can cancel your subscription at any time with 30 days’ notice. The service will remain active until the end of the current billing cycle. Payments already made are non-refundable. If pricing changes, you will be notified at least 30 days in advance, allowing you to cancel without penalties.

5. Termination

   Sheldonn.io may suspend or terminate your access to the service immediately in cases of non-payment, fraud, or breach of these T&Cs. Upon termination, all licenses granted under these T&Cs will be revoked.

6. User Responsibilities

   You are responsible for maintaining the confidentiality of your account credentials. Any misuse of your account is your responsibility.

7. Disclaimer of Warranties

   Sheldonn.io provides its services “as is” without warranties of any kind. While we strive to ensure data accuracy, we do not guarantee its completeness or reliability.

8. Limitation of Liability

   Sheldonn.io is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of our services.

9. Intellectual Property and Confidentiality

   Sheldonn.io owns all intellectual property rights to the platform, software, and related content. You may not reproduce, distribute, or exploit any part of our services without prior written consent. Both parties agree to maintain the confidentiality of sensitive information shared during the contractual relationship. This obligation remains in effect during and after the termination of services.

10. Prohibited Actions

    You agree not to:

    • Use the service for illegal or fraudulent purposes.
    • Reverse-engineer or tamper with the platform.
    • Use automated systems (e.g., bots) to access the platform.
    • Send unsolicited emails (“spam”) through the service.

    Violations may result in immediate termination of your subscription.

11. External Links

    Sheldonn.io may contain links to third-party websites. We are not responsible for the content or functionality of these external sites.

12. Age Requirement

    You must be of legal age to use Sheldonn.io. If acting on behalf of a company, you confirm that you have authorization to bind the organization.

13. Right of Withdrawal

    If applicable under your jurisdiction, you may withdraw from the contract within 14 days of acceptance, provided the service has not been fully executed. To exercise this right, notify us at giorgio@sheldonn.com

14. Modification of Terms

    We reserve the right to modify these T&Cs. Changes will be communicated via email or prominently on our website. Your continued use of the service indicates acceptance of the revised terms.

15. Security

    We use industry-standard encryption to protect your data. However, no system is completely secure. We recommend safeguarding your account credentials.

16. Dispute Resolution

    Any disputes arising from these T&Cs shall be resolved in the courts of Barcelona, Spain, unless otherwise required by law.

17. Severability

    If any provision of these T&Cs is found to be invalid or unenforceable, the remaining terms will remain in full force.

18. Contact Information

    For questions or concerns about these T&Cs, contact us at: giorgio@sheldonn.com

By using Sheldonn.io, you agree to these Terms and Conditions. Thank you for trusting us!